I can tell you I had to repeat my order multiple times and only then did the guy realize he needed a PIN number to enter it into the computer. He borrowed a colleageue's. But he still couldn't hear me, even though I was shouting into a brand new iphone in town where I've never had reception issues. He called over a colleague to see if he could hear me. (No, I don't have an accent or speech impediment.) I loudly repeated myself so many times. My husband said he'd never seen a more chaotic scene when we went to pick it up. It was nuts. Nobody seemed to be in charge.